Notify us within 30 days of installation if you've had a change of mind, and we'll provide you with
a refund and no additional payments will be required after we collect the system.
We make everything easy
We collect your Water System free of charge. Just give us a call, and we'll handle the rest.
No hidden charges
As soon as your Water System has been collected, we’ll refund your money. There are no
additional charges, no collection costs, and no engineer call-out fees.
100% of your money back, no matter what
You'll receive a full refund of everything you have paid.
We’d love to hear why and try and help fix any issues. Our customer services team is on hand and answers the phone on average within 90 seconds. If they are unable to help resolve your issue they will happily arrange collection and a refund.
Typically, we will aim to collect 5-to-10 days after you contact us. Our team will work with you to arrange a convenient date (Mon - Fri 8 am to 5 pm). The evening before collection, you'll receive an email with either an AM or PM time slot.
Our specially-trained engineer will neatly remove the flexi cable connected to your mains water supply. If a hole has been made through the countertop, our engineers carry standard colours of silicone putty to try and match your worktop, ensuring a clean and seamless finish.
If your Water System is damaged beyond normal wear and tear you may be liable for the cost of the repairs before we can refund your payment. In the rare event significant damage has been caused, we may not be able to offer a refund.
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a new subscription package to your basket, we will apply the first month free discount, which will be visible in your cart. So don’t worry if you don’t see it right away.
